Got a Question?
We have the answer.
FREQUENTLY ASKED QUESTIONS
Have questions about collision repair, insurance claims, estimates, or what to expect after an accident? We know the repair process can feel overwhelming, especially when you are dealing with vehicle damage for the first time. At Moyer Collision Repair, our goal is to make each step as clear and straightforward as possible. Below are answers to some of the most common questions customers ask before, during, and after the repair process.
Do I need an appointment for an estimate?
We recommend scheduling an appointment so we can give your vehicle the time and attention it deserves. Contact us and we\’ll help find a convenient time to inspect the damage and explain the next steps.
Can I choose Moyer Collision Repair, or do I have to use the shop my insurance company recommends?
You have the right to choose where your vehicle is repaired. Your insurance company may suggest a repair facility, but the final choice is yours.
Do you work with insurance companies?
Yes. We work with insurance companies regularly and can help guide you through the repair process. We’ll explain what information is needed and help keep the process moving as smoothly as possible.
What should I do after an accident?
First, make sure everyone is safe and contact the police if needed. Then gather insurance information, take photos if it is safe to do so, and contact your insurance company. Once you are ready, reach out to us and we can help explain the repair process.
Can you tow my vehicle to your shop?
If your vehicle is not safe to drive, contact us and we can help point you in the right direction for towing options. We’ll help coordinate the next steps once the vehicle arrives.
How long will the repair take?
Repair time depends on the amount of damage, parts availability, insurance approvals, and the type of repair needed. Once we inspect the vehicle and begin the repair process, we’ll keep you updated as we learn more.
Why does the estimate sometimes change after repairs begin?
Some damage is not visible until the vehicle is disassembled. If we find additional damage, we document it and work with the insurance company when applicable before moving forward.
Will you keep me updated during the repair?
Yes. We know being without your vehicle is stressful, so we do our best to keep you informed throughout the repair process and let you know when important updates are available.
Do you use original manufacturer parts?
The type of parts used can depend on your insurance policy, vehicle, repair needs, and parts availability. We’ll review the repair plan with you and answer any questions about the parts being used.
Can you match my vehicle’s paint color?
Yes. We use professional refinishing materials and color-matching processes to help restore your vehicle’s appearance as closely as possible.
Is my vehicle safe to drive after an accident?
Not always. Even damage that looks minor can affect important safety systems or structural components. If you are unsure, it is best to have the vehicle inspected before continuing to drive it.
Do you repair all makes and models?
We repair many makes and models. Contact us with your vehicle information and damage details, and we’ll let you know how we can help.
Do you repair dents, scratches, bumpers, and body damage?
Yes. We handle a wide range of collision and cosmetic repairs, including dents, scratches, bumper damage, panel replacement, paint work, and accident-related body damage.
Can you help with rental car information?
Yes. If your insurance policy includes rental coverage, your insurance company can explain your benefits. We can also help you understand how rental timing usually works with the repair process.
Do I have to pay my deductible?
If your insurance claim includes a deductible, it is typically paid to the repair facility when repairs are completed. Your insurance company can confirm the amount and whether it applies to your claim.
When do I pay for the repair?
Payment is typically due when repairs are completed and you pick up your vehicle. This may include your deductible, customer-pay repairs, or any portion not covered by insurance.
What if I want additional work done while my vehicle is being repaired?
Let us know as early as possible. We can review the additional work separately and let you know what can be included while your vehicle is already here.
What happens when my vehicle is ready?
We’ll let you know when the repair is complete and ready for pickup. At pickup, we can review the work performed and answer any final questions.
Do you guarantee your work?
We stand behind the quality of our collision repairs. If you ever have a concern after your repair, please contact us so we can review it with you.
Why should I choose Moyer Collision Repair?
Moyer Collision Repair is part of the Moyer Auto Group, a family-owned business serving our community for more than 50 years. We focus on honest communication, quality repairs, and helping customers feel confident throughout the repair process.
Give us a call or request a free estimate today!
TWO CONVENIENT LOCATIONS
BERKS COUNTY
101 S CENTRE AVE, RT 61
LEESPORT, PA 19533
Open
Close
Monday
8:00 AM
5:00 PM
Tuesday
8:00 AM
5:00 PM
Wednesday
8:00 AM
5:00 PM
Thursday
8:00 AM
5:00 PM
Friday
8:00 AM
5:00 PM
Saturday
Closed
Sunday
Closed
LEBANON COUNTY
1509 QUENTIN RD, RT 72
LEBANON, PA 17042
Open
Close
Monday
7:30 AM
5:00 PM
Tuesday
7:30 AM
5:00 PM
Wednesday
7:30 AM
5:00 PM
Thursday
7:30 AM
5:00 PM
Friday
7:30 AM
5:00 PM
Saturday
Closed
Sunday
Closed
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